Our policies, in plain language

Terms & Conditions

Last updated: August 2026 · Anjaneya Experiences, Hyderabad, Telangana, India

1. Who we are and what we do

Anjaneya Experiences ("we", "us") is a travel services provider that arranges flights, train reservations, cabs and transfers, hotels, holiday packages, yatras and visa assistance, for travel within India and internationally. We act as an intermediary between you and the actual service providers — airlines, Indian Railways/IRCTC, hotels, transport operators and tour suppliers ("Suppliers"). The travel service itself is delivered by the Supplier under their own terms.

2. Quotes and bookings

• All itineraries and quotes we share are proposals. Prices of flights, trains and hotels can change until the booking is actually confirmed and paid for.
• A booking is confirmed only after we receive payment and issue you the ticket, voucher or confirmation number.
• Every plan is carefully crafted after thorough research; please allow us reasonable time to prepare your itinerary.

3. Service charges and payments

• Our service charges are shown to you separately and in advance, before any payment. Current charges are listed on our website and are subject to change with notice.
• Train booking charges follow the limits prescribed by IRCTC for authorized agents.
• GST is charged additionally where applicable, as per Indian law.
• Payments are accepted through the methods communicated to you at the time of booking. Please pay only to the official account details we provide in writing.

4. Your responsibilities

• You are responsible for the accuracy of names, dates and details you provide. Names must match government ID/passport exactly; correction charges levied by Suppliers are payable by you.
• For international travel, you are responsible for holding a valid passport (minimum 6 months validity), visas, and meeting health or immigration requirements. We assist with guidance, but issuance of a visa is at the sole discretion of the respective embassy.
• Please review all tickets and vouchers on receipt and report errors immediately.

5. Changes by suppliers and events beyond our control

Airlines, railways and other Suppliers may change schedules, delay or cancel services. In such events we will assist you promptly with alternatives, but we are not liable for costs, losses or disappointments caused by Supplier actions or by events beyond our reasonable control (weather, strikes, natural calamities, government restrictions and similar force majeure events).

6. Senior citizen and special-assistance travel

We take special care in planning journeys for senior citizens, including requests for wheelchair assistance, lower berths and gentle pacing. These are requests placed with Suppliers and are subject to their availability; we will always tell you honestly what is confirmed and what is requested.

7. Limitation of liability

Our responsibility is limited to arranging the services booked through us with reasonable skill and care. To the maximum extent permitted by law, our total liability for any claim shall not exceed the service charges paid to us for the affected booking.

8. Governing law

These terms are governed by the laws of India, and any disputes are subject to the exclusive jurisdiction of the courts at Hyderabad, Telangana.

9. Contact

Questions about these terms: WhatsApp/call +91 96032 12161 or email anjaneyaexperiences@zohomail.in.

Cancellation & Refund Policy

Last updated: August 2026

1. The golden rule

Every ticket and booking carries the cancellation rules of its Supplier — the airline, IRCTC, hotel or tour operator. Those rules decide the refund amount. We will always tell you the applicable cancellation terms before you pay, and we will fight for the maximum refund you are entitled to.

2. How to cancel

Send us a cancellation request on WhatsApp (+91 96032 12161) from your registered number, mentioning the booking reference. Cancellations are processed only on your request and are confirmed back to you in writing.

3. What is refunded

• Flights: refund as per the airline's fare rules, minus airline cancellation fees. Some promotional fares are non-refundable — we flag these clearly before booking.
• Trains: refunds strictly as per IRCTC/Indian Railways rules. Tatkal tickets are generally non-refundable as per railway policy.
• Hotels & packages: as per the property's or operator's policy shared with your quote. Peak-season and yatra bookings often have stricter terms.
• Visa fees: embassy and processing fees are non-refundable once an application is submitted, regardless of the visa outcome.

4. Our service charges

Our service charge covers the work of researching, planning and booking, which is completed at the time of booking — it is therefore non-refundable, except where the error is ours, in which case we refund it in full.

5. Refund timelines

We initiate your refund as soon as the Supplier releases it to us — typically 7 to 15 working days for airlines and hotels, and as per IRCTC cycles for trains. The amount is returned to the same account or instrument used for payment. We share proof of the Supplier refund on request, always.

6. Changes and amendments

Date or name changes are subject to Supplier rules and fare differences. Our amendment assistance charge, if any, is told to you before we make the change.

7. If we cancel

In the rare event we cannot deliver a confirmed booking due to our own error, you receive a full refund including our service charge — that is the Sankat-mochan promise.

Privacy Policy

Last updated: August 2026

1. What we collect

To plan and book your travel we collect only what the journey needs: your name, phone number, email, travel dates and preferences, and — for bookings that require them — government ID details, passport information and date of birth. For senior-citizen journeys we may note comfort or health-related preferences you choose to share, solely to plan better care.

2. How we use it

• To prepare itineraries and quotes, and to make bookings with Suppliers on your behalf.
• To communicate with you about your enquiry or trip on WhatsApp, phone or email — which you consent to by contacting us.
• To keep the family members you nominate updated during a senior citizen's journey, only when you ask us to.

3. What we never do

• We never sell or rent your personal information to anyone.
• We never share your details with any party except the Suppliers strictly necessary to complete your booking (e.g., the airline needs the passenger name).
• We never send marketing spam. Occasional trip ideas are shared only if you opt in, and you can say "stop" anytime on WhatsApp.

4. How your data is kept

Enquiry and booking records are stored securely and retained only as long as needed for your travel, legal and tax requirements. Payment card details are never stored by us.

5. Your rights

You may ask us at any time to see, correct or delete the personal information we hold about you. Message +91 96032 12161 or email anjaneyaexperiences@zohomail.in and we will act within a reasonable time, subject to records we must retain by law.

6. Website

Our website does not use tracking or advertising cookies. The enquiry form sends your message to us via WhatsApp; no form data is stored on the website itself.